SHIPPING POLICY

Shipping Policy

Thank you for shopping with meadowstep.

Order Processing

All orders are typically processed within 7-12 business days, starting from the date payment is successfully confirmed.

Order processing includes:

• Payment verification.
• Order confirmation.
• Stock preparation.
• Quality inspection.
• Packaging and preparation for shipment.

Please note that order processing time does not include transit time.

Business days generally exclude weekends and public holidays.

Shipping & Delivery

Once your order has been processed and dispatched, the estimated transit time is 7-12 business days.

Actual delivery times may vary based on your destination, the carrier, weather conditions, customs procedures, and other logistical factors.

Shipping Charges

Applicable shipping charges will be displayed during checkout before you complete your purchase.

Free-shipping promotions may occasionally be offered and may be subject to minimum purchase amounts or other conditions.

Tracking

When tracking information is available, customers will receive a tracking number after their order has been dispatched.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

Incorrect Address

Customers are responsible for providing complete and accurate shipping information.

If you notice an error after placing your order, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

Damaged Packages

We recommend checking your order shortly after delivery to make sure the artificial plants, dimensions, and condition are as expected.

If your item arrives damaged, please contact our customer service team promptly with your order number and clear photographs of the product and packaging.